FREQUENTLY ASKED QUESTIONS

How do I schedule an appointment?

All appointments are scheduled online. We specialize in organic skin care services for women, with male clients seen by referral only.

How do I contact Neroli Wellness Studio?

The best way to reach us is via email at info@neroliwellnessstudio.com. 

Please note: our phone line does not receive text messages. 

Does Neroli Wellness Studio have a client waitlist?

Our services are typically fully booked 2-4 weeks in advance. Our online calendar will reflect the most accurate availability. We do have a waitlist for clients who are currently scheduled, but would like to come in sooner. After scheduling, please email us to request to be added to our waitlist.

How do I reschedule/cancel an appointment?

To reschedule or cancel your appointment online, open your confirmation email, and select "Change/Cancel Appointment". Changes cannot be made online less than 24 hours prior to your appointment's start time.

What is your cancellation policy?

At Neroli Wellness Studio, we have a firm 24 hour cancellation policy. A credit card is required to reserve all appointments.  When you schedule an appointment, that time is reserved just for you. If you need to cancel or reschedule, we require at least 24 hours advanced notice to avoid a cancellation fee. We are an appointment-based business, with clients scheduled consecutively. Arriving past your scheduled appointment time will result in a shorter service. To keep our schedule on time, clients will be marked “late” after 15 minutes and will be required to reschedule. Late clients and cancellations made less than 24 hours in advance are charged 50% of the full price of their scheduled service. No shows and missed appointments are charged 100% of the full price of their scheduled service. Cancellation fees are based on the full price of the service, regardless of discounts or promotions. Fees are non-refundable.

Where are you located?

Neroli Wellness Studio is located at 920 Kline St. Suite 302 La Jolla, CA 92037 between Fay Ave and Girard Ave. Our studio is on the third floor. 

Is parking available?

Street parking is available. There is also an ACE parking garage directly across Kline St.

Can you accommodate groups?

Currently, Neroli Wellness Studio is operated by a solo practitioner in a single treatment room. Only one client is permitted inside our studio at a time. 

Can teenagers receive a service?

Clients must be 18 years or older to schedule an appointment. 

What forms of payment do you accept?

We accept cash and all major credit cards. Gratuities are kindly appreciated. 

Do you offer gift certificates?

Yes! You may purchase an e-gift card any time online. 

*Gift cards are valid towards all services and product sales, not redeemable on gratuities or cancellation fees. 

Do you have a referral program?

Yes! Refer a friend, and after they visit, you will receive 10% off your next full-priced service. 

Do you sell retail products?

Yes! We are a proud authorized partner of Éminence Organic Skin Care. Products can be purchased in studio during your appointment or online. 

What is your return policy for products?

All product purchases are final sale.